Pet Taxi - Frequently Asked Questions

We like to schedule our day to benefit our customers as well as our business and make hay while the sun shines, in other words, make as much money as we can to cover our lean periods.

There are a number of reasons for this. Mostly, it is because it’s only your animal travelling to their destination with us, so our charges cover the time involved, expenses, tolls and vehicle wear and tear. Also, for kennels, transport is an extra bonus to their main business. With the kennel based trucks they transport anywhere from 10 to 14 or more animals in one trip for around $50 each way, per pet. That would work out at a total earning of way more than we charge you, and your pet has to travel from place to place before they arrive at the kennel.

We offer a service that lets your pet travel with the least amount of time on the road as we can manage so they can get down to having their holiday too.

Dogs travel in the provided built-in taxi cages so you don’t need to bring anything.
Cats are usually most comfortable in their own crates/cages but we can supply a cage if needed.

Mostly yes, although we are here especially for pets and on some occasions you can only travel when your pet is on board. For example, when surrendering your pet we can only take you to the organisation you are surrendering to. You will need to organise your transport home.

Yes we can transport pets to either Sydney or Newcastle Airports. Bookings in advance are required.One passenger only if you are traveling.

Yes, this is exactly the sort of job we do. Your pet will go directly to the kennel you have chosen.

Yes, we set times of pick up and stick to them, traffic problems permitting during busy times, we may set a bracket of time for pick up, for example, 9/9.30am. Please allow us a grace of 15 mins on all times set because traffic sometimes gets the better of us. Please make sure you have your phone switched on or with you so we can be in contact on the day.

Animals picked up and traveling from one side of the city or metro area to the other will be picked up to ensure the shortest possible trip, so pick ups occur after morning peak hour and before afternoon peak hour.

We transport all domestic pets: dogs, cats, birds, rabbits, cavies, rodents, snakes, lizards, fish etc. large or small. We also transport: greyhounds, breeding and show dogs and cats, puppies and kittens, bitches in season, cats on-heat, small farm animals of all descriptions, goats, chooks, geese, lambs, sheep (and sometimes pigs).

Semen frozen or chilled own shipper is needed.

We are happy to deliver new babies to their forever home or play Santa’s helper. We can supply cat cages and other crates where needed. We can also sell you an ongoing crate.

We do take emergency cases within hours and transfers to specialists but we are not equipped with an extra member of staff or on board oxygen. As there is only Britt as the operator, we do not run a 24-hour service, however for regular customers we do try to go the extra mile, after hours.

For us to provide this as a general service offering, we would need a different set up and the staffing costs would put the price up.

Yes, this can be arranged either with or without you accompanying your pet. Vet trips need to be planned where possible due to other transportation commitments at the time.

Yes, we offer animal and pet transportation to specialists on the Central Coast, Newcastle and Sydney.

Yes, we have a stretcher and muzzles on board as well as ramps available. However, please note that we do not carry oxygen. Please refer to our Charges and Conditions for more information.

Yes, we are happy to deliver and sometimes return a dog from daycare, however drop offs only are preferred. This service is for the Central Coast only.

Tolls or road tolls are a must on many Sydney roads including the bridge cross city and tunnel etc. These are charged as necessary if we are to go from A to B on some jobs, using the quickest way possible which is always our aim. They are charged for the trip there and back as they are both ways.

Local vet trips within a 0-5 km radius to vets and /or return, start at $80 return (if the job is carried out as a pick up and delivery all in the one visit). 30 mins at vets is included and thereafter, $1 per minute waiting charge.

For one Way vet trips only: Local area one way trips, the minimum charge for a 0-5 km journey starts from $70 (minimum per km charge is $4).

All pets are transported in safe, secure cages as required by law. All cages are big enough for pets to stand, turn around and lie down in comfort. The vehicle is air conditioned and if any special requirements are needed, we endeavour to provide them (a ramp is available but is not in the car at all times.) If the ramp is needed, please tell us at time of booking.

We can organise long distance road travel in NSW or organise to fly a pet or pet family. This we do for your pet or family only. We will meet any road transporter.

Yes, as long as they fit. Bird cages can sometimes be quite large but if you can transfer the cocky to a crate that will be fine.

We have transported whole pet families at once including chooks, dogs, cats, birds and guinea pigs.

Yes, your account must be settled and your dog must have been identified as yours, but this can be done.

Can you help me surrender my pet? Yes we can take you to surrender your pet, but you must find your own way home. Also, when purchasing a pet, we can pick you up from, but not take you to the shelter.

We often have our own dog travelling with us. It has travelled since very young so is highly socialised, but separated completely, from the other passengers.

For the most part, your pet is the only passenger. Sometimes with another pet if they are going in the same direction or to the same kennel as yours.

Yes, this is certainly possible. Some jobs and distances may not be possible as the call out takes longer than the job itself.

Sometimes, by phone only, however it is preferable if you book your job 24 to 48 hours beforehand.

Don’t Expect to book a same day job by facebook,text,email. This is not possible, remember my main task is driving not checking messages.

School holiday jobs preferably need to be booked well in advance as quite often we cover large distances in one day.